Refund policy
Return Window
You may request a return or refund within 30 days of the delivery date. After 30 days, we're unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (order number or confirmation email)
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless defective: [pet grooming tools that have been used, consumable items].
Defective or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We will provide a full refund or free replacement at no cost to you — this is our error, not yours to pay for.
Change-of-Mind Returns
If you simply no longer want the item, you may return it at your own shipping cost, provided it meets the eligibility criteria above.
Refund Process
Once your return is received and inspected, we will notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.
How to Start a Return
Email sparknestsolutions@gmail.com with your order number and reason for return, and we'll provide instructions.